Data center & network security

Physical Security

Facilities CaféX solutions are hosted within Microsoft Azure or Amazon Web Services.
Monitoring All Production Network systems, networked devices, and circuits are constantly monitored and logically administered by CaféX staff. 

Network Security

Protection CaféX solutions are hosted within Microsoft Azure or Amazon Web Services,
Network Vulnerability Scanning All Production Network systems, networked devices, and circuits are constantly monitored and logically administered by CaféX staff. 
Logical Access

Access to the CaféX Production Network is restricted by an explicit need-to-know basis, utilizes least privilege, is frequently audited and monitored, and is controlled by our Operations Team.

Employees accessing the CaféX Production Network are required to use multiple factors of authentication.

Security Incident Response In case of a system alert, events are escalated to our 24/7 teams providing Operations, Network Engineering, and Security coverage. Employees are trained on security incident response processes, including communication channels and escalation paths.

Encryption

 
Encryption in Transit CaféX secures communications using industry best practices, HTTPS and Transport Layer (TLS) are used accross all out products and services.
Encryption at Rest CaféX uses industry standards to ensure your data is encypted at rest,

Availability

Uptime

CaféX maintains a publicly available system-status webpage for each product which includes system availability details, scheduled maintenance, service incident history, and relevant security events.

Live Assist

CaféX Meetings

Redundancy Redundancy is built into each solution with availability sets and geographically dispersed data centres
Disaster Recovery Our Disaster Recovery (DR) program ensures that our services remain available or are easily recoverable in the case of a disaster. This is accomplished through building a robust technical environment, creating Disaster Recovery plans, and testing.